Health Facilities Inspection Division

Contact Information
Los Angeles County
Department of Public Health
Health Facilities Inspection Division
3400 Aerojet Avenue, #323
El Monte, CA 91731
Phone: (626)569-3724, (800) 228-1019

Health Facilities Inspection Division
Welcome to the County of Los Angeles Department of Public Health, Health Facilities Inspection Division Web site. This site has been developed to provide you with information about our Division and to provide information about the field of facilities inspections in general. This site is used to keep citizens up to date on our Division, our locations, and important links.

County 24 hr. Emergency Number (213) 974-1234

Performance Ratings of L.A. Nursing Homes
Medicare - Nursing Home Compare

Nursing Home Compare includes information on nursing homes that are Medicare or Medicaid certified. These nursing homes provide skilled nursing care.  For information on facilities that provide different levels of health care and assistance, or nursing homes that do participate in Medicare or Medicaid, contact the California Department of Health Services. HHS uses a 5 star rating system which rates the following categories: Overall Rating, Health Inspections, Nursing Home Staff, and Quality Measures.

Health Facilities - Consumer Information System

The Health Facilities Consumer Information System's (HFCIS) purpose is to provide health care consumers and the general public with information about licensed long-term care facilities throughout California. It includes information on each long-term care facility and its performance. You can locate a facility in the area of your choice by inserting a zip code, city, or county.

Licensing and Permitting Authority


The County of Los Angeles Department of Public Health, Health Facilities Inspection Division has the authority and responsibility for the licensing and certification of health facilities and ancillary health services, including:
  • Acute care hospitals
  • Nursing Homes
  • Homes for the developmentally disabled
  • Hospice Programs
  • Ambulatory surgical centers
  • Dialysis clinics
  • Primary care clinics
  • Home Health Agencies
  • Congregated Living Facilities (catastrophic and severely disabled, ventilator dependency, terminal illness)
There is a total of 1,964 health facilities in the Los Angeles County area. The fulfillment of this responsibility requires inspections of health care facilities and providers in order to evaluate compliance. It also requires written reports, which document the division's findings and may serve as the basis for further legal action. The Division also responds to citizen complaints regarding health facilities or providers.

How L.A. County Health Facilities Inspection Division Helps You

These employees are called "surveyors" or "evaluators." They conduct routine inspections or "surveys" and investigate complaints. They also make follow-up visits to assure that problems which have been identified are corrected.

If problems with care are found, surveyors will notify the nursing home and require the problems to be corrected. Surveyors may also visit a home in response to a specific complaint. Complaint investigations may take from a few hours to several days. You can easily identify state surveyors visiting a home because they will be wearing identification badges clearly marked "Department of Health Services."

Surveyors use many methods to evaluate the quality of care patients/residents are receiving. Surveyors also select several residents to talk with in depth to learn about the care and services residents are receiving in the nursing home. Even if you are not selected to be interviewed either alone or in a group, you may talk to surveyors at any time if you have information you would like to share with them.

You have the right to know the outcome of surveys and complaint investigations. The nursing home is required to post for public view the result of its most recent survey.

You can also use the Internet to see the result of nursing home surveys nationwide.


Specific complaints are investigated in all health facilities within the Department's jurisdiction.

"HFID's Mission is to promote the health and safety of all patients by ensuring health facilities remain compliant with state, federal and local regulations, while fostering community relationships through transparency, accountability, and compassion."
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Public Health has made reasonable efforts to provide accurate translation. However, no computerized translation is perfect and is not intended to replace traditional translation methods. If questions arise concerning the accuracy of the information, please refer to the English edition of the website, which is the official version.
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