Grievance Procedures
Do you have a concern about the HIV care or services you are
receiving at a particular agency or facility? We
want to know about it. There are several ways you
can file a complaint. You can call; or you can
fax, email or mail this
form.
By Phone: (800) 260-8787
Grievance Form
By Fax: (213) 381-8073
By Email:
oappgrievance@ph.lacounty.gov
By Mail:
Attention: QM Grievance Coordinator
600 South Commonwealth Avenue, 10th Floor
Los Angeles, California 90005
What is a grievance?
A grievance
is a written or verbal statement made by any client,
third party representative, provider of service, or
member of the general public regarding any concern
or problem in accessing or receiving program
services, quality of care and services, logistics,
materials, or any other aspect related to the
client's well being.
Will I be denied services if I file a grievance?
It is illegal to discriminate against any person
filing a grievance. No person filing or
involved in a grievance process will be denied
services. All information provided in a
grievance is confidential.
Can I call anonymously?
Grievances can be submitted to OAPP anonymously. If
you choose to provide contact information, we can tell
you how we addressed your concerns or call you if we
need more information. We never give personal
information to a third party.
We address the problem and share your concerns
with the agency involved. As noted above, we
never give personal information to a third party,
even if you have provided your information to us.
